FAQ
General
Can I try musical instruments, eg. guitars or drums in the soundmuseum? (
Unfortunately, that's not possible.
Can my child visit the museum on its own?
Children below 12 years must be accompanied by a person of full age.
Are coach parks available?
No, not directly in front of the Haus der Musik. Additionally , you'll need an entry permit for coaches/buses that enter the Viennese 1st district. The next available coach stop is located at the Kursalon Hübner (Johannesgasse 33).
Will my inquiries be taken care of on weekends and holidays?
The museum can be contacted by phone daily from 10am - 10pm. Email inquiries will be processed on weekdays.
Can I leave the museum and return later?
Yes, if you return on the same day. In this case, please inform our staff.
Can I pay a group visit in advance?
No, unfortunately not.
I would like to visit Haus der Musik with my school class or group - what do I have to do?
Please sign up in advance and as soon as possible, so that we can coordinate your visit and avoid overcrowding in the museum. We want you and your group/class to enjoy your visit as much as possible. Please understand that we will give priority to signed up groups. You can sign up via phone under 0043 1 513 4850, email at info@hdm.at or via our online form.
Is Haus der Musik barrier-free?
Yes, all public areas of Haus der Musik are accessible without any restrictions via elevator. Wheelchair-accessible restroom are on the ground floor - please inform our staff at the cash desk.
Can I buy or book tickets for the museum in advance?
You can buy regular adult tickets on www.wien-ticket.at in advance. All other tickets (reduced, groups, family tickets etc.) can only be purchased on the spot at the museum cash desk.
What is the recommended age for children?
Ideally, to make full use of our terminals, the recommended age for children is 5 and above. A visit is of course still possible for our younger visitors, focusing on selected installations and rooms.
Are there guided tours?
Haus der Musik offers a variety of guided tours: special tours for children, kindergarten and school tours, tours as part of company parties or special occasions. In any case, please contact us as soon as possible via phone under 00431-513 4850-26 or via email at info@hdm.at
Please visit www.hdm.at/musikvermittlung for more details.
What are the opening hours?
Daily from 10AM - 10PM (also on weekends and holidays)
How do I get to Haus der Musik with public transport?
The nearest public transport stations are Karsplatz/Oper (U1, U2, U4, 1, 2, D, 71) or Stephansplatz (U1, U3) and Schwarzenbergplatz (2, D, 71)
Where is the Haus der Musik located?
Seilerstätte 30, 1010 Wien, here.
What do I have to keep in mind when visiting with babies and young children?
You can take your stroller/pram to the museum. All levels are accessible via elevator. You may leave your stroller at our cloakroom. A baby changing unit is available on the goundfloor (please contact our cashdesk staff).
Eating and drinking in the museum is not permitted. You can always come downstars, have a rest in our inner courtyard and then continue your visit.
What is Haus der Musik? What can I see here?
Haus der Musik is an interactive soundmuseum with 4 floors. On the 1st floor you can find the museum of the Vienna Philharmonic. The 2nd floor is dedicated to the world of tonal and sound phenomena - here you can experiment with different sounds. On the 3rd floor 'The Great Composers' you'll find everything you need to know about the most famous composers (Mozart, Beethovevn, Schubert,...) that used to live and work in Vienna. The 4th floor is once again dedicated to multimedia content - the virtostage.
Can I take my backpack, jacket or luggage inside the museum?
No - backpacks, jackets, big bags and luggage must be handed in at the cloakroom. You may take handbags and small bags with you. The cloakroom is directly at the cash desk, permanently manned and free of charge.
Can I eat and drink inside the museum?
No, Food and Drinks are not allowed in the museum. You can always take a break in our glass-covered inner courtyard and continue your tour later.
